FAQ
Shipping
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. Some order have 5-8 days domestic shipping at USÂ locations only. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s.) The tracking number will be active within 24 hours.
Payments
Dear our user,
We understand how important it is for you to keep your information confidential. Therefore, our website uses the SSL certificate to protect your card information.
To be able to pay for orders on our website, we use several payment services: Shopify Payments. Therefore, you have a choice, you can pay with any of your cards. If for some reason you cannot pay for your order, please write to us:
INFO@VIKINGCREATE.COM
WE ACCEPT:
Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, Meta Pay
Payment services need 3-5 days to process the payment. If you haven't received the funds by the end of the term, please email us:
info@vikingcreate.com
Order
You are eligible for a full refund, including Shipping & Handling , ONLY if the order has been cancelled prior to shipping. We cannot process claims, refunds or additional requests once the package is in transit with the carrier. After checkout, if you make a mistake or change your mind, you have 30 minutes to cancel the order.
Viking Create hope that you would be satisfied when you received your order. However, we understand that there would be some orders need to be returned or exchanged. Within 30 days after receiving your order, email info@vikingcreate.com our customer service to explain the reason for the return/exchange and to request a Return Authorization (RA) number (Please note our Special Restrictions section for return exclusions.)
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.